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Owned and operated by Empire Backyard, we are happy to answer questions about pergolas, patio furniture, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with an estimated transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How do I track my order?
Once your pergola, patio set, or heater ships, you will receive a confirmation email with your tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If your patio furniture or pergola does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return or exchange process and help find a solution that works for you.
Can I exchange an item for a different style?
We are happy to assist with exchanges on eligible items. Simply reach out to our team with your order number and the product you would like instead, and we will take care of the rest.
How do I choose the right pergola size for my backyard?
Consider the dimensions of your patio or deck and how you plan to use the space, whether for dining, lounging, or entertaining. Our team can help you select the pergola that best fits your outdoor area.
Are your patio heaters suitable for covered patios?
Many of our patio heaters are designed for both open-air and covered outdoor spaces. Check the product description for clearance requirements, or contact us for specific guidance on your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Expect a thoughtful reply to your pergola or patio furniture question within one business day.
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Your personal information and payment details are protected with industry-standard encryption.
Free Shipping
Most orders ship free within the Continental U.S., so you can focus on planning your backyard oasis.
Easy Returns
If something is not right with your order, our team will guide you through a simple return or exchange process.
